Mountain View Electric Association warns of scammers posing as utility employees

FALCON, Colo. — Mountain View Electric Association is warning residents about two recent incidents in which scammers pretended to be utility employees.

The utility said in one incident, the scammer called a utility customer and asked the customer to pay the bill using a prepaid Visa card. When the customer said the call sounded like a scam, the caller threatened to shut off the power.

In the second incident, two men went to a customer’s door and told him they were contracted through the utility and needed to check the electrical panel inside his home.

The utility offered the following reminders to residents:

  • Mountain View does not require a specific type of payment for account balances.
  • If you want to pay your bill over the phone, you’ll be transferred to an automated pay-by-phone system.
  • Mountain View doesn’t require access to electrical panels inside homes.
  • Legitimate Mountain View employees wear Mountain View clothing, carry Mountain View identification badges, and drive Mountain View vehicles.
  • If you want to verify the person on the phone or at your door is a Mountain View employee, call the utility at 1-800-388-9881.
  • Don’t assume the name and number on your caller ID are legitimate. Caller IDs can be spoofed.
  • Don’t share your personal information, including date of birth, social security number, or banking account information.
  • Don’t wire money to someone you don’t know.
  • Don’t click links or call numbers in unexpected emails or texts, especially if they ask for your account information.

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