CSPD changes mean residents must report some crimes online

COLORADO SPRINGS, Colo. — In response to staffing shortages, the Colorado Springs Police Department is making changes to how residents can report crimes and which officers will respond.

Police Chief Pete Carey announced the changes Tuesday. They go into effect Sunday. All of the changes apply only to cold calls, meaning no suspect is on the scene at the time of the call.

Online reporting

If there’s no viable suspect information, the following crimes can only be reported online:

  • Theft, including shoplifting, construction theft, and theft of bikes, trailers, and auto parts
  • Criminal mischief
  • Lost property
  • Gas drive offs
  • Identity theft or fraud that took place outside CSPD jurisdiction

Residents without internet access are encouraged to use computers at the public library. Computer kiosks will soon be available at each police substation as well.

Exceptions to this rule will be approved on a case-by-case basis for victims who don’t have transportation or are homebound.

Phone reporting

If there’s no viable suspect information, the following crimes can only be reported over the phone:

  • Burglary, including burglaries of vending machines, open attached garages, open or unlocked detached garages, and sheds
  • Burglary of a motor vehicle
  • Trespass
  • Harassment
  • Identity theft or fraud that took place within CSPD jurisdiction
  • Motor vehicle theft, including ATVs
  • Supplement to an existing case, if a response is not needed
  • Crimes in which the victim is incarcerated in the El Paso County jail
  • Sexual assault, if the assault happened in CSPD jurisdiction but the reporting person is outside CSPD jurisdiction at the time of the report
  • Sexual assault, if the assault happened outside of CSPD jurisdiction

Community Service Officer response

The following cold calls with viable suspect information will be handled by Community Service Officers, as long as the suspect is not on the scene or nearby:

  • Burglary of a motor vehicle
  • Burglary
  • Criminal mischief
  • Motor vehicle theft
  • Theft
  • Supplement to an existing case, if a response is needed

Other duties handled by Community Service Officers include:

  • Abandoned vehicles
  • Parking complaints
  • Traffic hazards
  • Traffic control
  • Evidence collection, if it doesn’t involve firearms
  • Message delivery and victim notifications

Patrol officer response

Patrol officers will continue to respond to calls that:

  • Are in progress
  • Have a suspect on the scene, in the area, or in custody
  • Involve domestic violence
  • Are crimes against people, with suspect information
  • Involve an immediate safety hazard
  • Involve people threatening to harm themselves or others
  • Are reported by children under 16
  • Involve apparent physical injury

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