Some Colorado Springs Utilities customers receiving water quality notice

In the next couple weeks Springs Utilities is mailing a letter to 47,000 of its 200,000 users./ Ray Harless -- FOX21 News
In the next couple weeks Springs Utilities is mailing a letter to 47,000 of its 200,000 users./ Ray Harless -- FOX21 News

COLORADO SPRINGS, Colo. — If you’re a Colorado Springs Utilities customer, you could be getting a water quality notice in the mail.

In the next couple weeks, utilities is mailing a letter to 47,000 of its 200,000 users. While they say there are no immediate health risks, it is a state requirement to notify customers.

They’re letting folks know the standard level of “total organic carbons”–also known as dirt, twigs, tree limbs or debris–has been exceeded in water being treated at the Fountain Valley Authority plant, which is coming from the Pueblo Reservoir.

“If you have an active weather season like we had in 2014 and 2015 especially with all of that rain, well it washed all of those organic materials into Pueblo Reservoir eventually,” utilities spokesman Steve Berry said.

Utilities is now trying to correct the problem, but levels are high enough they have to keep users in the loop.

“It’s really evaluating different treatment methods to see if we can come back into compliance and we’re confident we will,” said Berry.

If your water goes through the Fountain Valley Authority treatment plant, you can most likely expect to get a letter.

“Most of those 46,000 to 47,000 Colorado Springs Utilities water customers are really southern Colorado Springs, maybe as far north as central Colorado Springs,” Berry said.

While they say the water is safe to drink, those with weak immune systems should run it by a doctor first.

“Always, always check with your medical team of doctors to make sure it’s safe to drink tap water and bottled water,” said Berry.

If you receive a letter, they’re asking you to read the whole thing and keep it for your records. You can expect to get it within the next couple of weeks.

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